Terms and Conditions chatki — Know Your Rights & Responsibilities

1 Acceptance of Terms of Use

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and chatki ("Platform", "We"). This document governs access to and use of the chatki.vin website, the chatki mobile app, and all related services.

By completing the registration process, making your first deposit, or simply browsing the chatki platform, you explicitly acknowledge that you have read, understood, and agreed to comply with all Terms stated herein. This acceptance is permanent and binding for as long as your account remains active.

Chatki reserves the right to amend, update, or improve these Terms at any time without prior notice for minor changes. For material amendments or changes that significantly affect member rights, chatki will notify members via registered email or in-platform notification at least seven (7) days before the effective date.

2 Membership Eligibility

To register and use the chatki platform, you must meet all of the following eligibility criteria at all times during your use of the platform:

• Minimum age: You must be at least 18 years old or the legal minimum age for gambling activities in your jurisdiction, whichever is higher.
• Legal capacity: You must be an individual legally capable of entering into a binding agreement under applicable law.
• Not a restricted individual: You are not an officer, employee, contractor, or immediate family member of any party directly involved in the operation of chatki.
• One account only: Each individual is only permitted to hold one (1) active account. Registering multiple accounts under the same name or using the same information is strictly prohibited.
• Accurate information: All information you provide during registration and identity verification must be accurate, complete, and up to date.

Chatki reserves the right to request proof of eligibility at any time. Failure to meet any of the above requirements may result in account suspension or closure, as well as forfeiture of any ineligible balance.

3 Member Account & Security Responsibilities

When you register a chatki account, you are fully responsible for all activities that occur within it. This includes all bets, financial transactions, settings changes, and platform interactions carried out using your login credentials.

Member Account Responsibilities

• Keep your password secure — do not share it with anyone, including family members or friends.
• Use the two-factor authentication (2FA) feature provided by chatki for an added layer of security.
• Log out of your account after every session, especially on shared devices.
• Notify chatki immediately via live support if you suspect unauthorized access to your account.
• Do not use third-party software, bots, or automated systems to access or play on the platform.

Chatki will not be held responsible for any losses resulting from unauthorized access caused by a member's negligence in safeguarding their login credentials. However, our security team continuously monitors for unusual activity and will act promptly upon detecting fraud.

Identity Verification (KYC)

Chatki implements a Know Your Customer (KYC) process as part of our compliance with anti-money laundering (AML) standards. You may be required to submit a copy of your identification document, proof of address, or additional information before your first withdrawal or at any time deemed necessary by us.

4 Fund Deposits & Withdrawals

Chatki supports a variety of payment methods popular among Malaysian users, including local bank transfers, Touch 'n Go eWallet, GrabPay, and other e-wallet methods listed in the Finance section of your account.

Deposit Policy

• The minimum deposit is as stated on the Finance page — typically starting from MYR 30.
• Deposited funds will only be credited to your chatki account and cannot be transferred to third-party accounts.
• Chatki does not charge any processing fees for standard deposits. Fees imposed by third-party payment providers are beyond our control.
• All deposits are final — funds credited to a chatki account cannot be unilaterally reversed.

Withdrawal Policy

• Withdrawals are processed to the same payment method used for your deposit as an anti-money laundering security measure.
• Standard members: withdrawals processed within 1 hour during business hours.
• VIP members: withdrawals processed in under 15 minutes.
• Chatki reserves the right to request additional KYC verification before processing withdrawals that exceed certain limits.
• Withdrawals may be delayed if suspicious activity is detected or bonus requirements have not been met.

5 Bonuses, Promotions & Wagering Requirements

Chatki offers a wide range of bonuses and promotions for both new and existing members. All bonuses are subject to wagering requirements (rollover/wagering requirement) specified individually for each promotion.

• Welcome Bonus: Available to new members making their first deposit. Wagering requirements and game eligibility are stated in the relevant bonus terms.
• Reload Deposit Bonus: Offered periodically to existing members. Values and conditions vary by current promotion.
• Weekly Cashback: Calculated based on net weekly losses and credited every Monday. Cashback rates depend on the member's VIP level.
• Referral Bonus: Earn rewards when friends you invite register and make their first deposit via your referral link.

General Bonus Rules

• Bonuses may only be claimed once per promotion unless otherwise stated.
• Bonus funds cannot be transferred or withdrawn directly — they must be converted through wagering in accordance with the specified rollover requirements.
• If a withdrawal is requested before the rollover requirement is fulfilled, chatki reserves the right to deduct the entire bonus balance before processing the withdrawal.
• Chatki reserves the right to cancel, modify, or terminate any promotion at any time with reasonable notice.
• Bonus abuse, including arbitrage betting or the use of multiple accounts to claim the same promotion, may result in bonus forfeiture and account closure.

6 Game Rules & Member Conduct

All games offered at chatki — including slots, bingo, sports betting, and live casino games — operate on verified random number generators (RNG) or transparent live game rules. The result of each game is final and cannot be disputed on the grounds of luck alone.

Prohibited Conduct

• Use of automation software, bots, or any tools that provide an unfair advantage to a player.
• Collusion or cooperation between players to manipulate game outcomes.
• Exploiting bugs or technical vulnerabilities in the platform for unauthorised financial gain.
• Money laundering or using the platform for financial fraud purposes.
• Offensive language, threats, or disrespectful behaviour towards staff or other players.

Chatki reserves the right to void bets, withdraw winnings, and close the account of any member found to have violated any of the above rules. In cases of serious fraud, chatki reserves the right to report the matter to the relevant authorities.

7 Account Suspension & Closure

Members may request voluntary account closure at any time via Account Settings or by contacting the chatki support team. Prior to closure, all valid cash balances will be processed for withdrawal subject to completed KYC verification.

Closure by chatki

Chatki reserves the right to suspend or close a member's account without prior notice under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Confirmation that a member does not meet the age or identity eligibility requirements.
• Confirmed fraudulent activity, money laundering, or bonus system abuse.
• Instructions from a regulatory body or legal authority.
• The member has activated permanent self-exclusion through the Responsible Gaming feature.

In cases of closure due to confirmed fraud, chatki reserves the right to withhold all balances in the account while an investigation is ongoing. Valid balances unrelated to fraudulent activity will be returned once the investigation concludes.

8 Disclaimer & Limitation of Liability

The chatki platform is provided "as is" and "as available". While we strive to ensure the platform operates smoothly at all times, chatki does not guarantee that the service will always be free from interruptions, technical errors, or delays.

• Chatki is not responsible for losses arising from internet disruptions or user device failures.
• Wins displayed during a technical disruption may be invalid and are subject to review.
• Chatki is not responsible for personal financial decisions made based on gambling activity on the platform.
• Chatki's liability in any claim shall not exceed the total net deposits made by the member in the 12 months preceding the claim.

9 Intellectual Property

All content on the chatki platform — including logos, designs, graphics, text, software, databases, and brand names — is the exclusive property of chatki or our licensors. You are not permitted to replicate, copy, republish, or distribute any platform content without written consent from chatki.

The name "chatki", its logo, and all associated branding are registered trademarks and are protected. Unauthorized use may result in legal action.

10 Applicable Law & Dispute Resolution

These Terms and Conditions are governed and interpreted in accordance with the laws applicable to the chatki platform's operations. Any disputes arising from or related to these Terms shall first be resolved through good-faith negotiation between both parties.

Chatki is committed to resolving member complaints fairly and promptly. If you have a complaint, please contact our support team via the in-platform live chat. We aim to resolve all complaints within 5 business days.

If a resolution cannot be reached through internal channels, both parties agree to refer the dispute to a mutually agreed arbitration body before bringing the matter to court.