At chatki, privacy is more than a legal requirement — it is our commitment to every member. This document clearly explains how we collect, use, store, and protect your personal information. No data is sold, and no information is shared without a legitimate reason.
Every layer of the chatki platform is designed with the security of your personal information as the priority — from login to withdrawal.
This Privacy Policy applies to all users of the chatki platform, including website visitors, registered members, and anyone who downloads the chatki mobile app. By continuing to use our platform, you agree to the terms set out below.
Chatki collects your personal information only when there is a legitimate need — whether to enable you to use the platform fully, meet legal requirements, or enhance your gaming experience. We do not collect any data that is not necessary.
| Data Categories | Purpose of Collection | Required? |
|---|---|---|
| Name & Email | Account registration, communications | Yes |
| KYC Documents | Identity verification, AML compliance | Yes (for withdrawals) |
| Payment Information | Processing deposits and withdrawals | Yes |
| Device / IP Data | Security, fraud detection | Automatic |
| Game Data | Transaction records, technical support | Automatic |
| Analytics Cookies | Platform improvements | Options |
Every piece of information we collect has a clear and limited purpose. chatki does not process your data for purposes not stated in this policy without first obtaining your fresh consent.
Chatki does not use your data to build marketing profiles sold to advertisers. Any marketing communications from chatki are based on your activity on the platform itself and are only sent if you have not opted out of receiving them.
Chatki does not share, sell, or rent members' personal information to third parties for independent marketing purposes. However, there are limited situations where data must be shared to enable the platform to operate properly or to meet legal requirements:
Chatki works with carefully selected third-party service providers to carry out specific functions. All such providers are bound by strict data protection agreements and are only permitted to process your data for the specific purposes designated by chatki:
Chatki may be required to disclose your personal information to government authorities, regulatory bodies, or law enforcement agencies when legally compelled by court order, warrant, or applicable legislation. In all such cases, we will disclose only the minimum information required.
Chatki is not responsible for the privacy practices of third-party websites or services that may be linked from our platform. Please review their respective privacy policies before providing your personal information to any third party.
Chatki continually invests in cybersecurity infrastructure to ensure your data is protected at every stage — in transit, in processing, and in storage.
While chatki takes all reasonable steps to protect your data, no security system can guarantee 100% absolute protection. You also play an important role — never share your password and always use the 2FA feature provided.
The chatki platform uses cookies and similar tracking technologies to ensure the platform functions correctly, maintain your login session, and help us understand how users interact with the platform. Below are the types of cookies we use:
| Cookie Types | Features | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions, CSRF security, language preferences | Session / 30 days |
| Functional Cookies | Remembering display preferences and game settings | 90 days |
| Analytics Cookies | Usage statistics without individual identification | 1 year |
| Security Cookies | Suspicious activity detection, fraud prevention | Session |
Essential cookies cannot be disabled as they are required for the core functions of the chatki platform. However, you can manage analytics and functional cookies through your browser settings or the cookie preference panel in your chatki account. Please note that disabling certain cookies may affect your user experience.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by chatki. We respect and facilitate the exercise of all these rights:
You have the right to request a copy of all personal data we hold about you. We will process this request within 21 business days.
If any information we hold is inaccurate or outdated, you have the right to request a correction. You can update most details directly in your account settings.
You may request the deletion of your personal data, subject to record-keeping obligations required by law. Active accounts must be closed before a deletion request can be processed.
You have the right to object to the processing of your data for direct marketing purposes at any time. We will stop all marketing communications within 5 business days of receiving your request.
You may request your data in a machine-readable format (JSON or CSV) for transfer to another service provider of your choice.
To exercise any of the rights above, contact the chatki Privacy team via live support within the platform or by email at [email protected]. Requests may require identity verification to ensure the security of your data.
Chatki retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or to comply with applicable legal requirements. Retention periods vary by data type:
Once the retention period expires or your deletion request is successfully processed, chatki will securely delete or anonymise your data using methods that ensure it cannot be recovered.
If you have any questions, concerns, or requests regarding this Privacy Policy or how chatki handles your personal data, our team is ready to help. We take every privacy inquiry seriously and will respond within a reasonable timeframe.
This Privacy Policy may be updated from time to time to reflect changes to the platform, legislation, or industry best practices. We will notify members of material changes via in-platform notifications or registered email before amendments take effect. The "Updated" date at the top of this page will always reflect the latest version.
Continued use of the chatki platform after the effective date of any policy amendment is considered acceptance of the latest version. We recommend reviewing this page once every few months.
Your data is protected, your privacy respected. Join millions of chatki members enjoying a gaming experience in a safe and responsible environment.