Chatki believes online entertainment should bring joy, not stress. We provide control tools, guidance, and round-the-clock support to keep your gaming experience healthy and in check.
Every chatki player has the right to control their own experience. Here are the protective measures we have in place for you.
Set daily, weekly, or monthly deposit limits through your account settings. Once a limit is reached, our system automatically blocks any further transactions for that period — no exceptions.
Set a maximum session duration. When the time limit is reached, your account will be automatically logged out and a reminder message displayed — helping you maintain a healthy balance.
Choose a break period ranging from 24 hours to 6 weeks. During this time, you will not be able to log in or place any bets. This tool is designed specifically for players who feel they need a short break.
The self-exclusion option allows you to temporarily or permanently close your account. We will block access from all devices and will not send you any promotional materials.
View your full history of deposits, bets, wins, and losses in your account dashboard. Full transparency helps you make smarter decisions about your playing habits.
Our system sends notifications when you are approaching the limits you have set yourself. These reminders are designed to help you pause, reflect, and make more mindful choices.
At chatki, responsible gaming is more than a slogan — it is at the core of how we operate our platform. We understand that online betting can be a fun source of entertainment when done right, but it can also carry serious risks if left unchecked.
Since our first day of operation in Malaysia, we have invested in risk detection systems, self-control tools, and support programmes designed not to restrict players, but to ensure they play in a healthy and safe environment. Every product decision we make takes player wellbeing into account.
We believe happy, in-control players are loyal players. That is why chatki makes player safety part of our business model, not just a compliance obligation.
Chatki operates under a carefully structured responsible gaming policy that covers deposit controls, session time management, self-exclusion, and access to professional support.
Wagering is a legitimate form of entertainment that many people can enjoy responsibly. However, some individuals may find it difficult to stop, especially when emotional stress or financial difficulties weigh on their daily lives.
Problem gambling can develop gradually — it rarely starts with a single big decision. It usually begins with small bets that don't feel like a problem, but over time can lead to patterns that are hard to control. Players in this situation often continue playing even when their losses have already affected their daily lives.
It's important to recognise early warning signs before the situation becomes more serious. For chatki players, we encourage you to pause and assess yourself honestly:
You keep playing even after planning to stop, and the limits you set for yourself are close to being reached.
You borrow money or dip into savings for betting, or neglect bills and other financial obligations.
Wagering is noticeably affecting your sleep, personal relationships, work performance, or mental health.
You hide your betting activity from family members or friends out of fear of their reaction.
You often play to "chase losses" and find yourself wagering larger amounts than planned.
If you recognise yourself in any of the situations above, this is not a sign of weakness — it is a sign that you need help, and chatki is ready to support you in taking that first step.
All chatki self-control tools are accessible directly from your account dashboard. There is no need to contact customer support to activate these features — everything is designed for independent, immediate use.
After logging in, click on your profile icon in the top right corner and select "Account Settings" or "Security & Controls".
In the settings menu, look for the section labelled "Responsible Gaming" or "Limit Controls". All protection tools are listed here.
Set a deposit limit, wagering limit, or session time limit that suits you. These limits take effect immediately once you save your settings.
If you feel you need a longer break, activate a cool-off period or self-exclusion. For permanent exclusion, contact our support team.
Limits you set cannot be increased immediately — there is a mandatory waiting period of 24–72 hours for any changes that raise your limit. This is an added protection measure for you.
Take a few minutes to answer the questions below honestly. This is not a formal test — it's a simple way to assess whether your playing habits are still within a healthy range.
If your answer to two or more of the following questions is "Yes", we encourage you to use chatki self-control tools or seek professional help.
This assessment is not a substitute for professional advice. If you are concerned about your own playing habits or those of a loved one, please contact the chatki support team or one of the help organisations listed below.
Chatki takes the protection of children and minors from accessing the betting platform seriously. All chatki users must be at least 18 years old. Our KYC process verifies the identity and age of every player before any betting activity is permitted.
If you share a device with children, we encourage you to use the parental control features on that device, log out of your chatki account after every session, and never share your login credentials with anyone.
We understand that some individuals may be more vulnerable to gambling-related problems due to various factors such as financial stress, mental health issues, or challenging personal circumstances. For this group, chatki provides immediate access to self-exclusion tools and direct 24/7 support with no reason required.
If you suspect someone is using your chatki account without authorisation, or if your account has been accessed by a child, contact our support team immediately to freeze the account while an investigation is carried out.
All information you share with chatki relating to your use of self-control tools or support requests is stored with 256-bit SSL encryption and can only be accessed by our authorised team. We do not share your personal information with third parties except as set out in our privacy policy.
Your betting activity is kept in full confidence. The activity reports available in your account are for your own use to help you make smarter decisions — not for excessive monitoring purposes.
| Data Type | Retention Period | Purpose |
|---|---|---|
| Betting history | 5 years | Self-Report & Compliance |
| Deposit & withdrawal records | 7 years | Financial records & audit |
| Session log & playtime | 2 years | Session controls & protection |
| Self-control settings | Throughout the active account period | Limit Enforcement |
| Support & complaints records | 3 years | Service Improvements |
Chatki VIP members have access to a personal account manager who is also trained in responsible gaming. Check our VIP programme to learn more.
View VIP ProgramAlso read our other relevant policies and information for a safer gaming experience.
In addition to chatki's internal support, there are external organisations that provide free professional assistance to individuals experiencing gambling-related issues.
A peer support group for individuals who want to stop gambling. Meetings are held regularly across Malaysia.
The Malaysia Ministry of Health provides counselling and referral services for mental health issues including addiction.
Confidential emotional support services for individuals feeling stressed, lonely, or facing a personal crisis.
Our specially trained chatki support team is ready to help you manage self-control tools and connect you with the right resources.